IT Support For Your Business
Managed Service Provider Excellence
Comprehensive IT support solutions designed to keep your business running smoothly. Choose the service level that best fits your organization's needs.
info@hawesometech.com
Monday - Friday, 8:00 AM - 5:00 PM MST
All Plans Include
Core services provided across all managed service packages
Remote Monitoring & Management
- RMM for all networked computers
- Windows/Mac patching
- Hardware monitoring & firmware updates
Enterprise-Grade Antivirus
- Bitdefender with EDR
- Endpoint Detection & Response
- Real-time threat protection
Remote Support
- Business hours support
- Monday - Friday, 8 AM - 5 PM MST
- Professional technical assistance
Software as a Service
- Google/Microsoft 365 setup & management
- New user provisioning
- Remote hardware configuration
Hardware Procurement
- Assistance with purchasing
- Asset tracking
- Vendor management
Choose Your Service Level
Three comprehensive tiers designed to meet different business needs and budgets
BASIC TIER
Core Package
$85
per user/month
Core Services
- Remote Monitoring & Management
- OS & third-party patching (Windows, macOS, Google)
- Endpoint Detection & Response (Bitdefender)
- Professional Services Automation (ticketing & billing)
- Cloud integration (OneDrive or Google Drive)
Support Services
- Remote management via Pulseway
- Remote support (Mon–Fri, 8 AM–6 PM MST)
- One on-site visit per month (upon request)
- Cybersecurity updates via email
- Domain/tenant management & license purchasing
- Hardware procurement & support
- After-hours support billed separately
Additional Options
- Extra devices: $37.50 each
- Mobile Device Management: $25 per device
MOST POPULAR
Professional Package
$110
per user/month
Includes two devices per user
Everything in Core, plus:
- Advanced EDR with sandbox analysis
- Email phishing protection (training & checks)
- Endpoint patching & deployment
- Domain attack early warnings
- Policy deployment & MFA (Microsoft/Google)
- Enhanced cloud integration
Network Infrastructure
- Cybersecurity checks
- Network monitoring & configuration
- Level 1 troubleshooting
- Advanced protection (DNS & DMARC configuration)
- On-site network assistance & ISP support
Hardware & Support
- Warranty tracking (if purchased through Hawesome)
- Unlimited on-site & remote support
- Quarterly business reports & analytics
- Annual strategic meeting
- IT project coordination
- 24/7 monitoring with proactive alerts
Additional Options
- MDM: $15 per device
- Server support: $250 per server
- After-hours emergency on-site: $125/hr
PREMIUM TIER
Elite Package
$200
per user/month
Includes up to three devices per user
Everything in Professional, plus:
- Endpoint & server backups
- Advanced network security
- Email retention solutions
- MFA with 1Password / IT Glue
- Level 1 & 2 network assistance
- Full IT project management
- Oversight of IT accounts, ISP, telecom vendors
- MDM included (1 device per user)
- Server support: $200 per server
Compliance & Protection
- GDPR / CCPA safeguards
- HIPAA compliance
- SOC 2 / ISO 27001
- CMMC compliance
- Compliance management & policy configuration
Note: Advanced compliance may incur additional costs. Third-party audits billed directly to the customer.
Ready to Get Started?
Contact us today to discuss which managed services tier is right for your business
Get In Touch
Website
Email
Phone
Business Hours
Monday - Friday
8:00 AM - 5:00 PM MST
Service Area
Proudly Serving Southern Colorado
