IT Support For Southern Colorado
Managed Services Rate Card
Comprehensive IT support solutions designed to keep your business running smoothly. Choose the service level that best fits your organization's needs.
Choose Your Service Level
Three comprehensive tiers designed to meet different business needs and budgets
Support Only
BASIC TIER
$90
per seat/month
- Remote support with 30-min minimum billing
- On-site support available ($185/hr + trip fee)
- 4-hour emergency response time
- Basic security features included
Security & Patching
MOST POPULAR
$110
per seat/month
- Everything in Support Only
- Active monitoring included
- 2-hour emergency response time
- Quarterly security updates
All-Inclusive
PREMIUM TIER
$165
per seat/month
- Everything in Security & Patching
- 1-hour emergency response time
- Dedicated account management
- Unlimited training and reviews
Detailed Service Comparison
Complete breakdown of what's included in each service tier
| Service Category | Support Only $90/seat |
Security & Patching $110/seat |
All-Inclusive $165/seat |
|---|---|---|---|
SERVICE LEVEL GUARANTEES |
|||
| Information Privacy Protection | ✗ | ✓ | ✓ |
| Service Level Agreement Compliance | ✗ | ✓ | ✓ |
CORE SUPPORT SERVICES |
|||
| Remote Support (Mon-Fri, 8AM-6PM MST) | 30-min minimum charge | Included | Included |
| On-Site Support (Mon-Fri, 8AM-6PM MST) | $185/hr + trip fee (2hr minimum) |
Trip fee + $125/hr | Included* |
| After Hours & Weekend Support | Not available | $125/hr (remote only) | $125/hr |
| Holiday Support | Not available | $150/hr (2hr min) | $150/hr (1hr min) |
RESPONSE TIME GUARANTEES |
|||
| Emergency Remote Response | ≤ 4 hours | ≤ 2 hours | ≤ 1 hour |
| Emergency On-Site Response | ≤ 4 hours | As available | Same day |
| Cybersecurity Incident Response | $250/hr | $150/hr | $125/hr** |
PROJECT MANAGEMENT |
|||
| Small Projects (< 5 tasks) | Not included | Negotiable | Included |
| Block Hours Package | 10hrs × $125/hr*** | Included | Included |
PROACTIVE ACCOUNT MANAGEMENT |
|||
| Quarterly Security & Tech Updates | À la carte | Included | Included |
| Semi-Annual Training Sessions | À la carte | À la carte | Included |
| Strategic Business Reviews | À la carte | À la carte | Included**** |
USER & SECURITY MANAGEMENT |
|||
| Tenant Management Setup | $250/tenant | Included | Included |
| Advanced Email Security | Included | Included | Included |
| Software as a Service (SaaS) Management | Included | Included | Included |
| Threat Detection & Alerts | Included | Included | Included |
| Endpoint Detection & Response (EDR) | Included | Included | Included |
HARDWARE & DEPLOYMENT |
|||
| Remote Hardware Configuration | Hourly rate | Included | Included |
| On-Site Hardware Installation | Not available | À la carte | Included |
| Endpoint Backup Solutions | Not available | À la carte | Included |
| New User Account Setup | Hourly rate | Included | Included |
Important Service Notes
- All prices are per seat/per month unless otherwise specified
- Service Level Agreements include 99.9% uptime guarantee
- After-hours support subject to technician availability
- Emergency response times apply to critical business-impacting issues only
- All services include comprehensive documentation and reporting
- Pricing valid through December 31, 2025
Additional Notes:
- * On-site services must be scheduled in advance
- ** Cybersecurity incident rates apply only when breach is customer-caused
- *** Block hours exclude after-hours, weekend, and holiday rates
- **** Strategic business reviews require minimum 10 seats
Ready to Get Started?
Contact us today to discuss which managed services tier is right for your business. Our team is ready to help you eliminate IT problems and focus on growing your business.
Proudly Serving Southern Colorado
